Question 1

How to order a car or motorcycle at Transgo.id?

Accepted Answer

You can order a car or motorcycle through our website at transgo.id. Choose the desired vehicle type, fill in order details, and follow the steps to complete the ordering process. We also provide ordering services via WhatsApp if you need further assistance.

Question 2

What documents are needed to rent a vehicle at Transgo.id?

Accepted Answer

NPWP KTP or KK SIM (Optional) Work ID or student card / student card Active Instagram account for further verification. These documents will be checked before the order is confirmed.

Question 3

Is there a self-drive or with driver service available?

Accepted Answer

Self-drive: You can drive the vehicle yourself after the verification process is complete. With Driver: If you prefer a driver service, we have professional drivers for in-city or out-of-city trips.

Question 4

What is the minimum age requirement to rent a vehicle at Transgo.id?

Accepted Answer

Minimum vehicle rental is 15 Years old and has a companion / person in charge if you don't have supporting data yet.

Question 5

Are there additional fees for using the vehicle outside the city?

Accepted Answer

Yes, there are additional fees for using the vehicle outside the city, depending on the destination area. These fees will be confirmed by our team based on the location you choose.

Question 6

Does Transgo.id provide vehicle pickup and delivery service?

Accepted Answer

Yes, we provide vehicle pickup and delivery service with fees starting from 50 thousand for motorcycles and 100 thousand for cars. These fees vary depending on distance and vehicle type. To order pickup and delivery service, please select the "Pickup & Delivery Service" menu when ordering on the website.

Question 7

How to make a payment?

Accepted Answer

Payment can be made via bank transfer, credit card, or e-wallet. All payments are made upon vehicle handover (No DP / Down Payment or Deposit required).

Question 8

Do I need to refuel before returning the vehicle?

Accepted Answer

Yes, the vehicle must be returned with fuel conditions as when received. If not, there will be additional fees according to the applicable provisions.

Question 9

Does TransGo provide self-drive rentals for online/ride-hailing drivers?

Accepted Answer

Yes, TransGo provides self-drive vehicle rentals that can be used for online/ride-hailing driver needs. With the self-drive rental system, users can use the vehicle without using a driver from TransGo. For information regarding vehicle availability, pricing, and rental terms, please contact the WhatsApp number listed on the TransGo website.

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